Shipping policy
Last updated: June 2026
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Timeframes We ship to customers worldwide. Estimated delivery times are:
- United States: 7–15 business days
- Canada, Australia, UK & Europe: 10–20 business days
- Rest of World: 14–25 business days
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after dispatch.
Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping rates.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at [your contact email] and we'll investigate with the carrier on your behalf.
Incorrect Shipping Address Please ensure your shipping address is correct at checkout. SeniorPaws Comfort is not responsible for orders delivered to an incorrect address provided by the customer.